We operate a 30-day return policy, which means that you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at email@example.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we will send you a return label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is faulty, damaged or if you received the wrong item so that we can assess and resolve the issue.
The quickest way to ensure you get what you want is to return the item you have, and once the return has been accepted, make a separate purchase for the new item.
European Union 14 days reflection period
Notwithstanding the above, if the item is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
We'll let you know if the refund has been approved or not. If approved, you will automatically receive a refund via your original payment method within 10 working days. Please note that it may take some time for your bank or credit card company to process and process the refund.
If more than 15 business days have passed since we approved your return, please contact us at email@example.com.